Posted 38 seconds ago
اختار إنك تتحرك مش تنتظر
Customer Service Representative / PR
Position Details
Location
New Cairo, Cairo, Egypt Egypt
Posted Date
April 19, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Galaxy Furniture -
Company: Galaxy Furniture –
WebSite: New Cairo, Cairo, Egypt
Job Description:
About the Role:
We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after delivery. This role focuses on ensuring a smooth customer experience, confirming delivery details, and collecting feedback to improve our service and operations.
Key Responsibilities:
- Contact customers before delivery to confirm order details, timing, and readiness
- Follow up with customers after delivery to ensure satisfaction and proper installation
- Handle customer feedback, complaints, and issues professionally
- Track and document customer experience for each order
- Identify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)
- Coordinate with logistics, sales, and warehouse teams to resolve issues quickly
- Follow up on website orders from confirmation stage until successful delivery
- Maintain clear and organized communication records
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً