Customer Experience Agent – Customer Support, Success & Growth

We are looking for a Customer Experience Agent to join our growing team.

This role is not only about answering customer questions. We need someone with a customer hunter mindset. A proactive person who can follow up, engage customers, identify opportunities, and help convert inquiries into active customers across ShipToBox and our other businesses.

If you are passionate about helping customers, solving problems, building relationships, and supporting business growth, we would love to hear from you.

What You’ll Do

• Communicate with customers via phone, email, WhatsApp, and chat
• Follow up with new leads, inquiries, and inactive customers
• Support customers through onboarding and first-order completion
• Build strong customer relationships and improve satisfaction
• Identify customer needs and recommend the right service
• Help convert interested customers into active customers
• Support retention, reactivation, and customer engagement campaigns
• Resolve customer inquiries efficiently and professionally
• Escalate issues when needed and follow up until resolved
• Maintain accurate records, notes, and customer follow-up updates
• Coordinate with internal teams to improve the customer journey
• Support ShipToBox and other company services when needed