Technical Support Representative

Job Overview

We’re looking for a tech-savvy, solutions-driven individual to join our growing Support Team. This isn’t your typical high-pressure call center role—here, you’ll focus on real technical troubleshooting, working in a supportive, low-stress environment where your skills actually make an impact.

If you enjoy analyzing issues, fixing systems, and thinking logically, you’ll feel right at home.

Key Responsibilities

• Technical Troubleshooting:
  Provide support for restaurant POS systems (tills), hardware devices (printers, kiosks), software issues, and basic network connectivity.
• Communication:
  Handle incoming calls and emails, ensuring timely and effective resolution of technical issues.
• System Maintenance:
  Monitor and ensure all systems and devices are operating efficiently for end users.

Work Structure & Environment

• Rotational Shifts:
  Stable shift patterns rotating every 2–3 months.
• Supportive Environment:
  Focus on delivering quality support without aggressive KPIs or excessive micromanagement.
• Work-Life Balance:
  Flexible and understanding workplace culture.