Posted 2 months ago
الفرصة دي محتاجة شخص زيك
Receptionist
Position Details
Location
New Cairo, Cairo, Egypt Egypt
Posted Date
April 7, 2026
Employment Type
Administration
متوسط الراتب
Confidential
Job Description
Confidential -
Company: Confidential –
WebSite: New Cairo, Cairo, Egypt
Job Description:
- Provide information about mall services, stores, events, and promotions.
- Receives E-Mails & incoming calls from customers and responds to their inquiries and needs in a clear and professional manner.
- Record visitor feedback or complaints and escalate when necessary.
- Assist in mall announcements and paging services.
- Greet mall visitors and tenants in a friendly and professional manner.
- Provides assistance and guidance to customers regarding the services offered by the company (Maintenance – Cleaning – Security).
- Records and documents customer information and the issues they encounter in the company’s approved system.
- Analyzes problems and complaints and works to provide effective and satisfactory solutions for customers.
- Coordinates with relevant departments to resolve outstanding issues and ensure customer needs are met.
- Coordinates customer requests with the facility’s operations departments, serving as the link between customers and the company (tax invoices – discount notices – memos).
- Coordinates with the Security Department regarding the following: (violations – work permits – exit permits – parking subscriptions).
- Coordinates and follows up with the Collections Department regarding outstanding maintenance variance arrears.
- Assists and provides guidance to customers regarding maintenance procedures and other facility management services within the establishment.
- Prepares and submits periodic reports to the direct supervisor regarding inquiries, complaints, and suggestions for improving the services provided to customers.
- Complies with and adheres to customer service standards, company policies, and ethical standards.
- Logs customer requests in the Customer Relationship Management system (CRM & AX).
- Participates in promoting building services to potential and internal customers.
- Maintains the cleanliness of the reception area at all times and ensures no items are missing (papers / pens / paper clips), etc.
- Handle lost and found inquiries and procedures.
- Support administrative duties such as data entry, reporting, and filing.
- Monitor customer service kiosks, suggestion boxes, and feedback forms.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً