Onboarding Executive (English & Arabic Speaking)

Company: Sellenvo

Location: Remote

Employment Type: Full-time / 40 hours per week (Monday to Friday)

Competitive salary

About the Role

We are looking for a highly organised and client-focused Onboarding Executive to manage and deliver onboarding experiences for SellEnvo clients across the UK, Europe, UAE, and Saudi Arabia.

As the primary point of contact during the onboarding journey, you will play a key role in ensuring a smooth, professional, and engaging experience for new clients, helping them successfully adopt and utilise the Sellenvo e-commerce management platform.

Key Responsibilities:

• Manage and deliver end-to-end onboarding calls and workflows for new clients
• Guide clients through channel integrations, Sellenvo’s features, setup processes, and best practices
• Act as the main point of contact for clients during onboarding, handling integrations, questions and issue resolution
• Build strong client relationships and ensure a positive onboarding experience
• Maintain accurate records of onboarding progress, communications, and milestones
• Collaborate with internal teams to ensure seamless product delivery and client success
• Identify opportunities to improve onboarding processes and client experience, as well as cross-sell other Sellenvo services

Requirements:

• Fluent in English and Arabic (spoken and written)
• Previous experience in SaaS or e-commerce product management tool onboarding
• Previous experience of software product onboarding and development workflows
• Previous experience as an online seller or VA to sellers an advantage
• Excellent communication and presentation skills
• Professional, well-presented, and confident in client-facing interactions
• Strong organisational skills with attention to detail
• Ability to explain technical processes clearly to non-technical users
• Customer-focused mindset with a proactive and solution-oriented approach

Nice to Have:

• Experience working with international clients (UK, Europe, Middle East)
• Background in eCommerce or marketplace integrations
• Experience using CRM or onboarding tools

Join a fast-growing team and play a critical role in delivering exceptional client experiences and long-term success.

What We Offer

• Competitive salary
• Opportunity to work with fast-growing brands (Sellenvo & ListaPro)
• Collaborative and supportive team environment
• Flexible working arrangements (if applicable)
• Career growth and development opportunities with a growing organisation

Apply now to be part of our journey.