Bilingual French & English Customer Service Representative

Location: Maadi Technology Park, Cairo, Egypt
Reporting To: Team Leader – Operations
Working Hours: 9 hours/day (Rotational Shifts)
Days Off: 2 days/week (Rotational)
Nationality Requirement: Egyptians, Foreigners with Visa and work permits 

Job Overview

We are looking for a customer-focused and enthusiastic Bilingual French Customer Service Representative to join our Operations team. In this role, you will be responsible for delivering outstanding customer support, resolving inquiries efficiently, and ensuring a positive customer experience.

You will play a key role in representing the company and ensuring customer satisfaction through professional communication and problem-solving.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, or chat in a professional manner
• Provide accurate information about products, services, and policies
• Identify customer needs and provide appropriate solutions
• Resolve customer complaints efficiently and effectively
• Conduct research to troubleshoot and resolve customer issues
• Maintain accurate records of customer interactions in the system
• Meet individual and team performance targets and KPIs
• Ensure customer satisfaction and deliver a positive experience