Job Description :
Flight Operation Officer/Load Control Officer CLC – Reports to CLC Supervisor/Flight Operation SupervisorScopeThe purpose of this role is to provide the customer airline with agreed service in ground operation in flight monitoring. flight update, DCS support and preparing weight and balance documentaion ensuring the highest performance standards in line with the Policies and Procedures of ISA. Ensure the safety of a flight by adhering to all regulations, accurate planning and recording of actual load on-board an aircraft.ROLE AND RESPONSIBILITIESResponsible for ensuring a DCS or manual load / trim sheet is prepared for each customer airline departure in full compliance with safety & quality procedures of the customer airlines and the agreed SLA.Always follow the CLC work instruction in sequence;To liaise with customer airlines and their contractors (GHA) as required to produce the required weight & balance documentation.To liaise with customer airlines and their contractors (GHA) as required to act as first line support for airline DCS functions including pax control functions.To continually monitor check-in for any variances to the anticipated load and to provide details to the ground handling agents staff with the EZFW /AZFW in compliance with the customer airlines procedures.Planning, coordinating and producing all loading, weight and balance documentation in accordance with airline specifications, with or without the use of the departure control system;Co-ordinating and communicating with relevant departure Airports(Pax/Cargo / engineering / APM) to ensure accurate load information on the load sheet:Ensuring the safe distribution of load within prescribed aircraft limitations and company operating manuals/ procedures;Apply segregation requirements, compatibility checks & loading regulations for special/dg loads in accordance to the IATA DGR manual & customer airline requirements.Restrictions for carriage of special loads and live animals on the aircraft shall be followed as per the customer airline requirements.Prepare and issue loading instructions (LIRF) with the relevant coding scheme for dead loads, IMP codes for special loads, ULD numbers and supplementary information regarding bagagge/standby cargo and special loads as per the company policy and procedure within the agreed time slot;Responsible for monitoring, directing and communicating with various departments to ensure the safety of the aircraft at all times.To deliver excellent information distribution to all customers, both internal and external using the communication channels available, ensuring a professional and efficient service delivery at all timesTo effectively communicate with crew, traffic, ramp team and various departments (ops control/freight/ engineering / airports)in order to achieve on time departure as per airline standardsEnsure the accuracy of final passenger figures, baggage / cargo weights, fuel figures, by verification, and confirm that dead load distribution matches on the loading report against the actual aircraft loading, ensure aircraft weight & balance conditions are within the approved safety limits.To perform the ‘6 point check’ on every loadsheet, every time and confirm the final loading before releasing the loadsheet.Produce a safe, fuel efficient and timely loadsheet ensuring all published sops and airline procedure is followed at all times.Ensure the manual load sheet recency is maintained and recorded as required to maintain the validity of the issued licenses.Prepare /update LMC as and when required.Dispatch all the post flight messages, update the flight status in DCS to departed and maintain flight file/trip file as required by the customer airline and the regulatory authority.Identifying and reporting all occurrences, hazards, operational irregularities, unsafe conditions or practices in a timely manner through the laid down reporting policy;React promptly and efficiently, during disruptions ensuring continuous safe and timely service delivery.In the event of a system failure prepares manual weight & balance documentation to ensure uninterrupted work flow.Activate contingency plan as required.
Job Requirements :
1-2 years experience in a related field