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Company Name : Tawadu International Company

IT Help Desk

bayt.com

Job Description

– Serve as the first point of contact for customers seeking technical assistance over the phone or email

– Perform remote troubleshooting through diagnostic techniques and pertinent questions

– Determine the best solution based on the issue and details provided by customers

– Walk the customer through the problem-solving process

– Direct unresolved issues to the next level of support personnel

– Provide accurate information on IT products or services

– Record events and problems and their resolution in logs

– Follow-up and update customer status and information

– Pass on any feedback or suggestions by customers to the appropriate internal team

– Identify and suggest possible improvements on procedures

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