front desk receptionist

Job Description – Reception & Patient Coordinator

• Welcomes patients and visitors by greeting patients and visitors in person and answering or referring inquiries professionally
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently
• Keeps patient appointments on schedule by notifying providers of patient arrival and reviewing service delivery compared to schedule
• Confirms appointments daily with both doctors and patients to ensure smooth clinic workflow and minimize missed appointments
• Responsible for daily appointment confirmation and follow-up with patients
• Receives patients warmly and ensures a comfortable, friendly, and professional experience inside the clinic
• Responds to social media inquiries and communicates professionally with potential and existing patients
• Maintains excellent communication between doctors and patients regarding appointments and treatment plans
• Comforts patients by anticipating patients’ anxieties and answering patients’ questions
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, and handling claims when needed
• Understands the diagnosis of each case and the treatment plan provided by doctors
• Explains treatment plans to patients and handles objections or inquiries professionally
• Helps patients in distress by responding to emergencies calmly and efficiently
• Protects patients’ rights by maintaining confidentiality of personal and financial information
• Responsible for revising daily appointments with financial issues
• Responsible for patient satisfaction surveys and maintaining high service quality