Freight Forwarding Operations Specialist & Customer Support

Customer Service & Account Handling

• Serve as the primary point of contact for customers regarding shipment inquiries, bookings, and operational updates.
• Build and maintain strong relationships with customers, overseas agents, shipping lines, and service providers.
• Provide professional and timely responses to customer requests and shipment status updates.
• Handle customer complaints and operational issues efficiently to ensure high customer satisfaction.
• Coordinate closely with the sales team to support customer requirements and service delivery.

Freight Operations & Booking Coordination

• Arrange and manage bookings with shipping lines, carriers, airlines, transport companies, and overseas agents.
• Coordinate shipment schedules, space availability, transit times, and delivery arrangements.
• Follow up on bookings, shipment departures, arrivals, and documentation requirements.
• Ensure smooth execution of import and export shipments.
• Maintain accurate operational records and shipment tracking updates.

Pricing & Sales Support

• Request and negotiate freight rates with shipping lines, carriers, and overseas agents.
• Prepare competitive quotations and pricing solutions for the sales team and customers.
• Analyze freight costs and market rates to support profitable pricing strategies.
• Support the sales department with operational guidance and logistics solutions.
• Maintain updated pricing sheets and supplier rate databases.