gulftalent.com
• Set up and manage the Digital Customer interfaces
• Design, develop, produce and manage digital contents, style and layouts of all the Digital Customer interfaces
• Ensure Digital Content is accurate and always up to date, setting up an effective content management process
• Coordinate, produce and maintain the editorial calendar across all the digital customer interfaces ensuring a positive customer experience promoting awareness and reasons to travel
• Develop the monitoring and reporting system to track customer usage, users’ engagement metrics and drives sales and customer service efforts
• Create and publish innovative engaging content
• Ensure all translations are up to date and edit, proofread and improve writers’ posts
• Liaise with content writers to ensure brand consistency
• Support the sales teams to achieve the fare revenue targets on digital platforms
• Ensure compliance with law (e.g., copyright and data protection)
• Stay up to date with developments and generate new ideas to draw audience’s attention, to support Metro and Tram usage
• Ongoing collaboration and interface with key stakeholders
• Accountabilities:
• Develop trust relationships with Service Providers and with key stakeholder within Qatar Rail
• Acquire a thorough understanding of key customer needs and requirements
• Ensure the timely planning and scheduling of content for all digital interfaces
• Ensure the correct products and services are delivered to customers in a timely manner via digital services
• Serve as the link of communication between key customers and internal teams
• Support the delivery of the Sales team targets and the achievement of customer satisfaction objectives