Posted 3 weeks ago
لو شايف نفسك مناسب… ليه تضيع وقت؟ قدم دلوقتي
Customer Service Manager
Position Details
Location
Nasr City, Cairo, Egypt Egypt
Posted Date
June 5, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Lavita Developments -
Company: Lavita Developments –
WebSite: Nasr City, Cairo, Egypt
Job Description:
- Develop and implement customer service strategies to enhance client satisfaction and loyalty.
- Lead, mentor, and manage the customer service team to achieve performance targets and deliver exceptional service.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer service operations.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure seamless service delivery.
- Analyze customer feedback and trends to identify opportunities for process improvements.
- Oversee the recruitment, training, and professional development of customer service staff.
- Create and maintain policies and procedures that align with industry best practices.
- Manage departmental budgets and allocate resources efficiently.
- Prepare and present regular reports on customer service performance to senior management.
- Drive initiatives to enhance the overall customer experience and foster a customer-centric culture.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً