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دي فرصتك تلمع في مجال شغلك
Customer Service Manager
Position Details
Location
Nasr City, Cairo, Egypt Egypt
Posted Date
June 5, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Lavita Developments -
Company: Lavita Developments –
WebSite: Nasr City, Cairo, Egypt
Job Description:
- Develop and implement customer service strategies to enhance client satisfaction and loyalty.
- Lead, mentor, and manage the customer service team to achieve performance targets and deliver exceptional service.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer service operations.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure seamless service delivery.
- Analyze customer feedback and trends to identify opportunities for process improvements.
- Oversee the recruitment, training, and professional development of customer service staff.
- Create and maintain policies and procedures that align with industry best practices.
- Manage departmental budgets and allocate resources efficiently.
- Prepare and present regular reports on customer service performance to senior management.
- Drive initiatives to enhance the overall customer experience and foster a customer-centric culture.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً