Posted 3 minutes ago
احجز فرصتك قبل الإغلاق
Customer Experience Executive ( Real Estate )
Position Details
Location
Sheikh Zayed, Giza, Egypt Egypt
Posted Date
May 11, 2026
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Karnak Group -
Company: Karnak Group –
WebSite: Sheikh Zayed, Giza, Egypt
Job Description:
- Focuses on mapping and optimizing the customer journey, ensuring a seamless experience from initial contact to post-purchase.
- Conduct all survey detractors’ call backs, handling and reporting on trends and common issues and closing feedback loop.
- Ensure satisfaction by closing feedback loop with all departments and raising a flag for all pending cases.
- Identify pain points and areas for improvement.
- Collaborate with other departments to enhance processes.
- Develop strategies for enhancing customer touchpoints.
- Implement and manage customer feedback mechanisms (surveys, focus groups, etc.).
- Analyze customer data to identify trends and insights.
- Provide daily, weekly & monthly reports on NPS calls and escalating any delays.
- Provide recommendations for service improvements.
- Work with other teams to ensure feedback is acted upon.
- Participate in individual and team training/meetings in order to ensure that knowledge is up to date
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً