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Bank – Card Operations – Merchant Onboarding

wuzzuf.com

Job Description :

iConsult is hiring Relationship Officer for El Mashreq Bank Center of Excellence

• Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.

• Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category

• Ensure all documents (merchant agreements, trade license, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list

• Ensure the documents are completed in all respects and rightly verified by the maker

• Ensure system related and negative checks are correctly performed the maker

• Raise exceptions and seek compliance approval wherever required

• Monitor rejected applications and pro-actively work with business for rectification and resubmission

• Track document deferral and ensure regularization within agreed timelines

• Continuous training to front end on right document submissions to reduce rejects and referrals.

• Ensure that unit’s standard operating procedures are updated, change documents are maintained and updated regularly

• Maintaining of business MIs

Job Requirements :

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

• 3-5 years of cards domain/multi-discipline banking experience.

• Good communication skills (both written & verbal), Good analytical thinking/interpersonal skills

• Strong knowledge on MS Office tools, MIS reporting and analysis

• Hands on experience in any card management system

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