Job Description :
As the Restaurant Supervisor for the Screening Room, you will be responsible to oversee the operations of the outlet to ensure that it runs smoothly. He trains and supervise the outlets team, ensures compliance with food health and safety regulations, and resolves guests complaints.Functional Accountabilities Supervise the service Cast team Ensure the standards are plied with 100% of the guest 100% of the time Arrive at work well groomed, prepared and display enthusiasm Well prepared for a long day contribution and utilize time effectively Contribute to departmental standards and best practices Offer guests an enjoyable, expertly served beverage/dining experience for all events Anticipate and service of guests’ requirements before requests is necessary Serve and clear food and beverage items in an unobtrusive and professional manner Be familiar with the beverage service including stemware used and appropriates garnishes Complete opening and closing side work as assigned and has all tables set according to standard Carry trays, bus and reset tables with linen, china, glass and silver Ascertain a guest’s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved Breakdown any buffets, displays or side stations when needed Retrieve and stock all linen, china, silver, glassware and food and beverage items Handle cash and credit card procedures according to the guidelines of the accounting department Provide lateral service within the hotel whenever needed Qualifications and Experience: Essential: Ability to handle luxury guest volumes on a daily basis Should be able to work under pressure in a customer service environment 2 year minimum experience working in a multicultural / 5 star hotel environment Multi skilled (Barista Exposure is a Plus) Desirable:Must be flexible and ability to work long hours Worked in different cultural environment Creative and positive mind set Is able to work in any given shifts Experience in food and beverage or event field Speed and accuracy, able to manage last minute activities Tertiary Education or Equivalent