Job Description :
Communicating with Billers, Banks, handling and following up their requests and inquiries.Handling and resolving the emerging disputes.Handling internal technical issues with the support team.Preparing daily, weekly & monthly reports for all payments complaints & Disputes analysis and improvements.
Job Requirements :
1-3 years of experience, preferred in the Operation field, especially Pre-Paid Cards model.Very good knowledge of Excel, Outlook, Word, and Access.Excellent Communication Skills (verbally and written).Ability to work under pressure in a deadline-driven environment.Ability to work on weekends and late hours for a limited time.Strong attention to detail.Strong sense of ownership and responsibility.Ability to discretely handle sensitive and confidential information.