Job Description :
Responsible for overall operational management and performance of Hub and delivery operations.Assign delivery to couriers according to schedules and route plans.Ensure that the process and employees are working smoothly and efficiently.Achieve KPI & SLA of delivery & pickup commitment.Supervise staff to ensure that safety best practices are being followed while handling shipments.Train and develop industry best practices and SOPs to operations and customer service team members.Evaluate all aspects of employee performance and provide coaching or discipline as needed.Provide operations staff with guidance and support to cope with volume growth.Reassign responsibilities based on change in volumes or geograph
Job Requirements :
Previous experience working as a operations manager within – the courier services sector. Strategic thinker and planner Strong management skills. Highly organised. Solid IT skills.