Job Description :
Internal job descriptionSupervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations;Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication;Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely;Prioritizing appropriately meeting deadlines;Exhibiting professional behavior while coping well with ambiguity and change;Driving results and approaching obstacles proactively;Ensuring company policies are communicated and enforced consistently;Sourcing and nurturing ideas and rolling them into the creation of improvement plans;Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization;Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives;Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management;Assisting with the establishment of long-term operational strategic plans;Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth;Recognizing top performance, coaching and progressive discipline for poor performance;Proposing and implementing improvements in equipment and processing methods;Conducting time-card review daily and weekly to ensure pay accuracy;Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and time-card reviews.Key job responsibilitiesAs a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.Additionally, you will need to constructively critique your department as a whole: making you responsible for tracking, trending and reporting on departmental metrics and liaising with other departments to share leanings.We are open to hiring candidates to work out of one of the following locations:Riyadh, SAU• Experience managing medium to large teams.• Experience working with data analysis and/or making decisions based on analysis.If you are engaging, innovative, supportive, problem solver, and you worked in fast paced environment we want to hear from you!