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Employee Dining Room Supervisor – Raffles & Fairmont Doha
THE ROLE
You are empowered to make any decisions for the betterment of the event flow or guest satisfaction and are accountable for the outcomes of your actions.
FOOD AND BEVERAGE MISSION STATEMENT
Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, and honesty and integrity are valued. Our well-trained and professional colleagues will be focused on delivering high-quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.
Raffles is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, and anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for the Local and International Food & Beverage industry.
Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.
OUR MOTTO
Gracious with people, ruthless with standards and hungry for more.
GROOMING
Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.
PERSONAL ATTRIBUTES
– Motivator & role model
– Positive attitude and well spoken
– Result driven
– Displays initiative
– Commitment to professional values
– Team creator
– Customer/people oriented
– Creative / open-minded
KEY DELIVERABLES AND RESPONSIBILITIES
– Ensure correct grooming standards are followed at all times
– Responsible for the smooth operation of his/her specific Event
– Follow the Care Programme at all times
– Follow up on all financials, LQA, Forbes and TrustYou targets
– Is aware of the daily, monthly and yearly financial targets
– Actively contributes towards the achievement of financial targets
– All issues need to be reported