– To provide effective customer service to customers on all online channels
– To be proactive and ensure merchandise information is updated on websites and social media
– Able to articulate product information effectively with customers
– Inspecting and uploading the product data.
– Monitoring website traffic and customer reviews to gauge responses to site updates
– Coordinate order processing, delivery, and returns of customer orders.
– Coordinate with other teams on the execution of brand, marketing, and e-commerce activities.
– Ensure the fulfillment of customers’ orders
– Manage service quality and customer satisfaction.