Customer Service supervisor

Job Description :

Overseeing the customer services team.Training and managing Customer Service Assistants and RepresentativesSetting customer satisfaction targets and working with the team to meet targets consistentlyInteracting with customers daily by answering their questions and directing them to the appropriate service for their needsIncrease revenue and improve client retentionEstablishing customer service policies and proceduresStaying updated on developments in the customer services fieldApplying CSAT and NPS techniques.

Job Requirements :

Good Communication  Skills.Handling Customer Complains.