customer service ( Real Estate Field )

– Resolves problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
– Handle all customer’s inquiries received timely and professionally.
– Understanding customers’ needs and identifying their problems.
– Handle all the contract preparation process.
– Respond to all inquiries related to the contract; expected .
–  delivery date or any changes/updates to the project phases.
– Manage all the after-sales service with the clients.
– Prepare all the reports and documentation regarding the clients.
– Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
To resolve problems by clarifying the customer’s complaint  .
– determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
– Update client’s account data on the company database to follow up payment status, review contracted unit updates.
– Update client’s records on ERP System to acquire any changes in the client information such as: (Contact person – Mobile – Address – Email).