bayt.com
Job Description
Do you have a passion for pets? We are a small but expanding online pet store and we need a pet lover to join us to deliver exceptional service to our Customers.
Working within a small team you will receive and process orders, respond to Customer queries and support our business growth. This is a unique opportunity to develop your skills and career as our business expands.
Tasks and Responsibilities:
- Deliver an exceptional service to Customers, responding to enquiries received by phone, social channels and email
- Listen effectively to understand Customer needs and issues
- Communicate clearly
- Provide accurate product and service information to maximise sales
- Use every Customer contact to build loyalty
- Handle Customer issues in a calm respectful manner, escalating to management when necessary
- Market knowledge
- Monitor Customer feedback and social channels for new products and ideas
- Keep up to date on competitors’ products and pricing
- Order Processing
- Receive all Customer orders, checking all details are received
- Contact Customers to confirm delivery schedule and preferred payment method
- Create regular social media posts
- Support management with other tasks as required by the business
Performance Metrics:
The role will be measured in the below areas:
- Accurate on-time delivery of all tasks
- Accurate on-time delivery of all Customer Orders
- Speed of response to customer queries
Skills
Min 1 years’ experience in an admin or customer service role preferred
Strong written and spoken English & Arabic
Excellent Microsoft Office skills, incl. Outlook and Excel
Strong interest and understanding of social media channels
Must be organised and a tidy worker
Pet lover preferred!