Job Description
Responsibilities:
- Provide technical support to staff members experiencing computer hardware, software, or network issues.
- Install, configure, and maintain software applications and operating systems.
- Troubleshoot and resolve hardware and software problems promptly and effectively.
- Assist in the setup and configuration of computer peripherals and equipment.
- Perform routine maintenance tasks such as software updates, virus scans, and system backups.
- Collaborate with IT team members to identify and implement solutions to improve system performance and reliability.
- Train staff members on basic computer skills and best practices for using software applications.
- Maintain accurate records of support requests, resolutions, and inventory.
- Stay up-to-date with advancements in technology and recommend upgrades or enhancements as needed.
- Adhere to company policies and procedures regarding IT security and data privacy.
Skills
Requirements:
- Proven experience working in a technical support role or similar position.
- Proficiency in troubleshooting computer hardware, software, and network issues.
- Strong knowledge of operating systems (e.g., Windows, macOS, Linux) and common software applications.
- Familiarity with computer peripherals such as printers, scanners, and monitors.
- Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
- Detail-oriented with strong organizational and time management abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is a plus.
- Bachelor’s degree in computer science, information technology, or a related field preferred but not required.
>