Client Intake Process Coordinator – Canadian Law Firm

Our law firm in North Vancouver, BC, Canada is growing fast and we’re hiring a Egypt-based Client Intake Process Coordinator to add to our Client Acquisition team. 

To be eligible for this position:

• You must live in Egypt
• Speak and write both Arabic and English fluently. (C1/C2 English proficiency)
• Be willing to work in Vancouver time (9am-5pm, M-F, some weekends on rare occasion, Pacific Standard Time – [UTC/GMT -7 hour)
• You will report to our Lead Acquisition Manager, who is also based in Egypt
• Candidates with previous ENGLISH call center, help desk, or client-facing customer service roles will be preferred.

What you’ll be doing: Your job will be to take responsibility for initial client lead follow-up, assignments to legal staff and maintenance of our CRM system. This job also is also responsible to make sure the client lead acquisition workflow is fine-tuned to promote maximum lead engagement.
 

Your job’s goal: To serve as compassionate gatekeeper and efficient facilitator—building trust and setting the stage for positive, long lasting attorney-client relationships.
 

What you’ll do day to day:

• Engage client leads in a timely manner to ensure maximum engagement, following up when necessary.
• Organize the client lead data in our CRM, making sure the app is up to date with accurate information.
• Assign client leads in a timely manner to our group of lawyers and legal professionals, following up when necessary.
• Maintain and generate CRM reports and check-in regularly to the Client Acquisition Manager.
• Identify workflow improvements for our Client Acquisition funnel, focusing on the CRM processes.
• Work along side our Lead Acquisition Manager, Media Buyers, Social Media Specialist and others to create and present a unified client acquisition effort.