Administration Supervisor

Objectives

•Manage all job card filing in an efficient, effective and timely manner

•Maintain excellent standards of departmental administration

•Help Retailer to achieve industry-leading standards of process efficiency

•Assist all areas to correctly complete all administrative tasks

 

 

Measures

•Effective filing

•Departmental administrative costs

 

Key Tasks

 

Objective: Maximize service operation through the use of professional administration techniques

•Ensure all administration tasks are completed

 

 

Objective: Maintain excellent standards of departmental administration

•Assist in job documentation and maintain customer records and follow-up systems

•Accurately maintain departmental systems

 

 

Objective: Help Retailer to achieve industry-leading standards of process efficiency

•Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

 

Key Competencies

 

Customer Focus

•Approach every situation with a desire to understand and deliver

•Listen effectively and communicate clearly

•Take responsibility to ensure nothing is left to chance

Operational Focus

•Responding to requests

•Use technology effectively

•Manage your own performance

•Contribute to effective working

•Contribute to improved service processes

Business Focus

•Work with other areas of the business to improve Retailer profit and customer care

•Appreciate the impact of wider issues on the Retailer and customer

•Represent the Dealership brand