bayt.com
Job Description
Responsibilities:
- Reservation Management:
- Process and manage reservations for flights, hotels, and other travel-related services.
- Provide accurate and up-to-date information on available options, including pricing, schedules, and accommodations.
- Assist customers in selecting the most suitable travel options based on their preferences and budget.
- Ticket Issuance:
- Issue tickets and confirmations promptly and accurately.
- Ensure compliance with all relevant regulations and policies during the ticketing process.
- Handle modifications, cancellations, and refunds in accordance with company policies and industry standards.
- Customer Service:
- Interact with customers in a professional and friendly manner, addressing inquiries and resolving issues effectively.
- Provide assistance with booking changes, special requests, and other customer concerns.
- Collaborate with other departments to ensure a coordinated and positive customer experience.
- Documentation and Record Keeping:
- Maintain accurate and organized records of reservations, ticketing transactions, and customer interactions.
- Ensure compliance with all relevant documentation requirements and company procedures.
- Stay Informed:
- Stay updated on industry trends, travel regulations, and company policies to provide accurate and timely information to customers.
- Participate in training programs and continuous learning opportunities to enhance knowledge and skills.
Skills
Qualifications:
- Education:
- High school diploma or equivalent (additional education in travel and tourism is a plus).
- Experience:
- Previous experience in reservation and ticketing, preferably in the travel industry.
- Familiarity with reservation systems and ticketing platforms.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficient in relevant computer applications and reservation systems.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Customer Focus:
- Customer-centric mindset with a commitment to delivering outstanding service.
- Problem-solving skills and the ability to handle customer concerns effectively.
- Team Player:
- Ability to collaborate with team members and other departments for a cohesive and efficient workflow.
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