bayt.com
Job Description
Dubai – Break Into FinTech – Arabic Speaking
Technical Support Engineer / Application Support Consultant (Java .Net) *Remote Interview* . Market leading FinTech providing real-time web connectivity market data and trading services to investment banks and other financial institutions worldwide is a seeking a skilled Technical Support Engineer to work on Application support.
As a Technical Support Engineer you’ll join the Service Desk responsible for providing 2nd / 3rd line technical support for customers’ web based trading systems. Responsibilities will include eliciting diagnostic information from the customer, performing analysis and working with developers to review product code and work with parts of the customers’ code to replicate issues that they are experiencing. You’ll develop strong working relationships with clients and ensure that their requirements and expectations are managed in a professional manner.
We are looking for an fluent Arabic speaker to work within a client facing capacity, the client has a WFH and remote first policy however due to Data integrity and Digital policies candidates must be based / relocate to the UAE (Dubai / Abu Dhabi preferred).
Skills
Requirements:• You have experience of providing technical support for software systems / applications• You’re able to read and understand any OO programming language e.g. Java, C# .Net, JavaScript, Python, React, Angular, PHP etc • You have excellent written and verbal communication and interpersonal skills• You have advanced analysis and problem solving abilities• You’re degree educate or above in a STEM subject; Computer Science preferredWorking closely with other members of the wider team and Engineering teams, your responsibilities will include:• Managing technical issues from end-to-end, including, information gathering, troubleshooting, solution and some call handling in line with contractual SLAs.• Configuring the solutions to meet customer requirements. Production Bugs / Bug Fixing. • Gaining a strong knowledge of domain, process and system to facilitate excellent customer service.• Delivering training sessions to internal and external stakeholders.• Producing, reviewing and managing training material / knowledge base articles.• Interacting with technical teams to resolve problems.• Providing analysis of support ticket trends.
