Soft Service Supervisor

·        Responsible and accountable for the total cleanliness, maintains and upkeep of the areas.

·        Providing prompt, courteous, efficient services to all guest and clients, so as to achieve high level of customer satisfaction.

·        Ensuring maximum efficiency on soft services operations through proper training of staff & stipulated guidelines.

·        Delegates duties to housekeeping staff and monitor their performance.

·        Train, Evaluate and conduct appraisals of the jobs done by soft services trainees.

·        Supervise the jobs performed by room boys in rooms & public areas.

·        Handle the housekeeping desk and guest calls.

·        Handle the guest request and complaints properly.

·        Maintain the inventory and indent the materials.

·        Prepare schedule for the chandelier, carpet shampoo, brasso polish crews.

·        Account for furniture movements, if any.

·        Check and control cleaning equipment floor polishing machine, vacuum machine, ride on scrubber drier and ensure that they are used properly.

·        Inspect all offices and rooms completed by cleaners according to specified checklist.

·        Controlling the guest supplies utilization by avoiding wastage of unused items and recycling the same to achieve required organizational profitability.

·        Fully responsible for the inventory control of guest linens, staff uniforms, guest amenities, banquets upholstery and linens.

·        Designing, formulating new policies and procedures for up-keeping the standard of the property, refurbishing and annual maintenance contract handling.

·        Coordination work with higher officials and following their instructions for the best hospitality maintenance activities.

·        Leading the task force committee in achieving the task given for the week.

·        Implementing new ideas and motivating the subordinates to keep up the level of good work standards.

·        Focus on staff in-house training, departmental discipline, preventive maintenance, maintenance of department records and inventory controls.

·        Monitoring and pest control contractors including fly control, lizard control, rodent control, termite control, etc.

·        Delegating jobs to subordinates to ensure responsibilities and commitment.

·        Prepare the monthly duty roster and allotment areas to housekeeping personnel.

·        Maintaining records like key register, call slip, log book, area check list, consumable items, checklist, equipment check list for allotted areas.

·        Maintain professional appearance at all times.

·        Participate in all scheduled meetings.

·        Effectively coordinate the activities of others in order to meet goals and objectives.

·        Effectively schedule the work of others to complete operations, programs, or activities.

·        Exchange and/or obtain information internal customers and visitors in a tactful and professional manner.

·        Use appropriate grammar and writing styles to compose professionally written general correspondence. Develop appropriate Business development and submission proposal write up.

·        Expediently write reports that clearly communicate or summarize information and satisfies the requestor.

·        Conduct meetings or lead group discussions in an effective and time-efficient manner.

·        Be prepared, take an appropriate role, facilitate active participation, manage disruptions and ensure that meetings consistently end on time and achieve stated objectives.

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