Posted 2 weeks ago

Job Status: Active



Senior Technical Support Engineer

Engineering - Construction/Civil/Architecture

Jazeera Paints -

Company: Jazeera Paints –

WebSite: 10th of Ramadan City, Cairo, Egypt

Job Description:The incumbent is responsible for the following duties:

* Developing the department’s annual strategic plans, programs, and budget in accordance with the overall company strategy.
* Conducting SWOT analyses and resource planning, encompassing recruitment, motivation, training, and team development initiatives.
* Designing and implementing structured knowledge transfer and onboarding programs for new employees.
* Developing second-line leadership and succession plans for all subordinate positions.
* Leading the Technical Support team to provide expert advice and solutions to customers and the sales team.
* Overseeing product sample applications at customer sites, ensuring technical validation and approval.
* Collaborating with operations to support the technical aspects of launching new or modified products.
* Ensuring all product testing adheres to internal standards and market specifications.
* Supervising the analysis of competitive products and collaborating with R&D to propose enhancements or alternatives.
* Reviewing and regularly updating all product technical documentation (TDS, MSDS) to ensure compliance and accuracy.
* Approving technical content for marketing materials, including brochures, catalogs, videos, and displays.
* Conducting ongoing market and project-related research to identify product gaps and opportunities.
* Overseeing research and development of new application tools and technologies.
* Developing and executing technical training programs for internal sales teams, regional staff, and customers.
* Managing the technical complaint resolution process to ensure customer satisfaction and root cause elimination.
* Training commercial teams on the competitive advantages of key products to enhance market positioning.
* Ensuring application tools and instruments are properly maintained and calibrated.
* Enforcing compliance with 5S, safety, and KAIZEN practices in all technical and application areas.
* Overseeing documentation, reporting, and performance tracking of technical support activities, and performing other duties as assigned by direct management.
* Performing all duties as assigned by the direct supervisor.

Skills:

  • Bachelor’s in Science or a relevant field
    3-5 years in paints /coating field
  • Technical Skills
    • MS office
    • Research skills 
    • Analytical skills. 
    • Training skills.
    • Good English skills.
  • Core Competencies
    • Innovation & Creativity.
    • Time Management.
    • High Communication Skills. 
    • Services Delivery skills 
    • Detail Oriented
    • Fast learner 
    • Work under pressure. 
     
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