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Company Name : Professional Recruitment

Senior Operations Officer

bayt.com

Job Description

Responsibilities:

  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone.
  • Handle cash and bank-related transactions if assigned
  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Maintain up-to-date information on visa regulations and fees.
  • Follow fundamental checks during processing.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Ensure compliance to the Service Level Agreement as well as the Saudi VTS defined information Security Policy as applicable to the role.
  • Ensure compliance to the standard operating procedures without deviation in the process. Ensure that the Team works towards adherence of all SOP’s/ processes, required to be complied with, from an SLA, Organizational & ISO perspective (specific responsibilities, as assigned).
  • Assist the team & manager to drive VAS Sales – ensures effective dissemination of information to Applicants, regarding Value Added Services, to facilitate customer convenience.
  • Assists Deputy Manager /Operations Manager in execution of WB Project, to achieve Continuous Improvement
  • Ensure judicious use of natural resources
  • Adhere to the environmental health and safety policy/objectives and guidelines of the organization

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