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Company Name : Mohamed N. Al Hajery and Sons Co. LTD

Product Specialist

bayt.com

Job Description

Job Purpose

Responsible to deliver exceptional customer service, answering all customer questions and concerns regarding Mohamed Naser Al – Hajery & Sons Medical Equipment to ensure Customers make the most informed buying choice possible, while complying with Mohamed Naser Al – Hajery & Sons Policies and Procedures.

Key Roles and Responsibilities

Product Specialist Activities

  • Continuously expand knowledge of all Mohamed Naser Al – Hajery & Sons Life Care Solutions department product lines.
  • Implement and ensure delivery of exceptional customer service in line with Mohamed Naser Al – Hajery Standards.
  • Answer all questions accurately and address all concerns that the customer may have regarding any of Mohamed Naser Al – Hajery Medical Product Line up.
  • Ensure to lead Customers to make the correct decision regarding which product is the right choice for their specific needs.
  • Demonstrate product functionality accurately, completely and competently and in line with Mohamed Naser Al – Hajery Policies and Procedures.
  • Communicate all technical specifications to Customers to ensure awareness of the same.
  • Expand relationships with existing customers by directing and supporting collaborative sales efforts to grow one or more assigned product lines.
  • Close qualified opportunities referred by the Sales Representative, Medical Representatives, or other sales personnel, while actively collaborating with these team members.
  • Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
  • Remain in compliance with regulatory and Mohamed Naser Al – Hajery & Sons guidelines at all times.
  • Log all customer contacts including contact information for follow-up by Life Care Solutions Sales Team, when needed.
  • Offer related products and services to new customers.
  • Perform other duties related to the job as assigned by the Direct Manager.

Reports

§ Prepare and submit reports to the LCS Management on a regular basis.

Job Requirements

Educational Qualification

  • Bachelor’s degree in a medical field
  • Master’s Degree would be an advantage.

Work Experience

§ Minimum of 1–4 years of experience in the same or related field.

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