Responsible to deliver exceptional customer service, answering all customer questions and concerns regarding Mohamed Naser Al – Hajery & Sons Medical Equipment to ensure Customers make the most informed buying choice possible, while complying with Mohamed Naser Al – Hajery & Sons Policies and Procedures.
Key Roles and Responsibilities
Product Specialist Activities
- Continuously expand knowledge of all Mohamed Naser Al – Hajery & Sons Life Care Solutions department product lines.
- Implement and ensure delivery of exceptional customer service in line with Mohamed Naser Al – Hajery Standards.
- Answer all questions accurately and address all concerns that the customer may have regarding any of Mohamed Naser Al – Hajery Medical Product Line up.
- Ensure to lead Customers to make the correct decision regarding which product is the right choice for their specific needs.
- Demonstrate product functionality accurately, completely and competently and in line with Mohamed Naser Al – Hajery Policies and Procedures.
- Communicate all technical specifications to Customers to ensure awareness of the same.
- Expand relationships with existing customers by directing and supporting collaborative sales efforts to grow one or more assigned product lines.
- Close qualified opportunities referred by the Sales Representative, Medical Representatives, or other sales personnel, while actively collaborating with these team members.
- Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
- Remain in compliance with regulatory and Mohamed Naser Al – Hajery & Sons guidelines at all times.
- Log all customer contacts including contact information for follow-up by Life Care Solutions Sales Team, when needed.
- Offer related products and services to new customers.
- Perform other duties related to the job as assigned by the Direct Manager.
§ Prepare and submit reports to the LCS Management on a regular basis.
- Bachelor’s degree in a medical field
- Master’s Degree would be an advantage.
§ Minimum of 1–4 years of experience in the same or related field.
- Communication Skills
- Problem Solving Ability
- Organizing and Planning Skills
- Team Work
- Detail Oriented
- Negotiation Skills
- Interpersonal Skills
§ Proficiency in English and Arabic languages.