Our client is one of the leading Food Service (QSR) Company having more than 30 stores across Nigeria and manage multiple brands.
The ideal candidate will be a dynamic leader with a strong background in food & beverage, a passion for exceptional customer service, and a proven track record of achieving operational excellence. As the Operations Manager, you will be responsible for maintaining a smooth and efficient stores operation while delivering an outstanding dining experience to our customers.
Roles and Responsibilities
Ensuring smooth operations and supporting the stores to achieve profitable sale.
Food Inventory and Food Quality Management
Managing & Leading Multiple Outlet operations,
Managing day to day Outlets operations, roaster management.
Profit and loss, all the financial management.
Performance reviews and appraisals for the associates and managers.
Customer Satisfaction
Training & Development.
Possess a cross-functional approach and define the medium & long-term roadmap to achieve growth & profitability targets for your cluster
Own P&L in collaboration with the operations & marketing teams
Brand building by creating and executing local marketing strategies
Evaluate and roll out new product features and other innovative offerings
Identify, communicate and work towards Profit Maximization by implementing Cost &Time management effectively.
Coordinate License related documents
Should be commercially aware
Manage a team of dynamic individuals
Comfortable working hands-on in a fast-paced environment.
Strategic thinking and sound business judgment
Strong negotiation skills with a proven ability to seek, create, negotiate and close a deal.
Excellent interpersonal and communication skills.
Should be street smart and understand the local market
Must have experience in opening a new store, QSR
Data-driven decision-making mentality and strong analytical thinking, along with a creative solutions-driven mindset
Should be ready to shift base to any region across the city
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