bayt.com
Job Description
- Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime.
- Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough spare parts onsite.
- Respond to trouble tickets and incidents logged through the Remedy system in a timely manner. Prioritize support tickets based on urgency and SLA requirements and escalate complex issues to the support Supervisor.
- Update the logs for all support tickets assigned including incident details, resolutions, and user interactions.
- Follow Client Security standards and safety rules.
Skills
- Education: A bachelor’s degree in information technology, computer science, computer engineering.
- Experience of 3-5 years in hardware troubleshooting.
- Hardware and Software Knowledge.
- Networking Fundamentals.
- Customer Service Skills.
- Documentation and Reporting.
- Certifications: CompTIA A+, CompTIA Network+.
- Microsoft Certified.
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