Job Description
Operational Duties
1. Develops/reviews comprehensive operational policies for each unit so as to conform to the objectives of the Hospital.
2. Maintains sound Customer Service principles and respond to complaints and concerns of patients, visitors and staff with regard to the support services.
3. Ensures sufficient delivery of services and attention to VIP patients and guests.
4. Conducts orientation /training for new employees to explain policies and work procedures, assigns tasks and closely supervises them until fully trained.
5. Initiates steps to improve the unit functioning. Makes recommendations to improve service and ensure more efficient operations.
6. Maintains interface with departmental personnel to coordinate operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas.
7. Ensures a safe environment of care for all staff, patients, and families
8. Develops and supports unit shared governance structure. Assures staff participation in developmental activities.
9. Prepares scheduled and periodic reports of facility usage and cleaning conditions.
Supervisory Function
10. Coordinates and directs the activities of Housekeeping services, Laundry & Linen services and Waste Management Disposal services.
11. Overseas Hospital’s support service operations to ensure maintenance of infection control standards, in co-operation with Infection Control unit, in accordance with established policies and practices.
12. Conducts inspection to ensure adequacy of staffs’ activities.
13. Manages the support services staff through direct immediate supervisor and the unit as a whole to ensure cleanliness of the exterior and interior of the Hospital.
General Duties
14. Oversees events held at NMH; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
15. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops
16. Coordinates with Facility Management & Safety Committee & Infection Control Committee.
17. Attends meetings as required
18. Performs miscellaneous job-related duties as assigned.
Skills
EDUCATION: Bachelor’s Degree in Health Services/ Hotel Management or Diploma in a related discipline is desired
EXPERIENCE: Preferably 5 years’ experience in a similar role. Hospital Experience is an advantage
OTHER SKILLS: Technical Skills: Knowledge of supplies, equipment, and/or services ordering and inventory control.
Administrative Skills: Ability to work in a team; Organizing, Prioritizing, Coordinating, Supervisory and Training skills
Soft Skills: Good communication and Inter-personal skills. Computer Skills: MS Office (Word, Excel, Outlook), Internet
Language Skills: Good in written and spoken English and Arabic is an advantage