bayt.com
Job Description
- You will be responsible for training and supervising front office staff, ensuring they adhere to standard operating procedures and maintain a professional and courteous demeanor.
- Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.
- Address guest needs proactively, managing inquiries, complaints, and special requests with a focus on prompt resolution and guest satisfaction.
- Handle financial transactions with accuracy and integrity, maintaining comprehensive records of front desk activities.
- Be accountable for financial record-keeping, including billing and payments, while implementing measures to enhance revenue management.
- Engage in cross-functional initiatives, promoting a guest-centric approach and aligning departmental efforts to exceed guest expectations.
- Be responsible for front desk activities, overseeing check-in, check-out, and guest inquiries to maintain high service standards.
Skills
- Problem-solving and decision-making prowess to handle challenging situations, resolve conflicts, and implement innovative solutions for enhanced guest satisfaction and operational efficiency.
- Effective communication skills, both written and verbal, facilitating seamless interactions with guests, team members, and other departments.
- Strong verbal and written communication abilities, fostering smooth communication with guests, team members, and various departments.
- Proficient in communicating effectively with guests, team members, and cross-departmental stakeholders through excellent written and verbal skills.
- Excellent written and verbal communication, enabling successful interactions with guests, team members, and different departments.
- Knowledgeable in harnessing hotel management software and technology for superior guest experiences and secure data management.
- Adept at overseeing front office operations with a focus on exceptional guest experiences, managing reservations and guest inquiries adeptly.
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