Company Name : The Australian University AU

Customer Service Offier – GCC nationalities

Job Details

Job Location
Al Kuwait Kuwait
Company Industry
Higher Education
Company Type
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Number of Vacancies
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AU is seeking a dynamic and highly motivated candidate to join its growing team in theu00a0Administration and Contracts Administration department at the level of Officer. The successful candidate shall respond to a variety of internal and external customer requests and inquiries via the telephone on in person over the counter.

Job Responsibilitiesu00a0(includes but not limited to):

1. Provides comprehensive level of assistance to ensure smooth and efficient operations.

2. Provides high level of administrative and clerical support to the unit, department or function.

3. Undertakes special projects to meet the objectives of the function.

4. Prioritizes and manages multiple projects simultaneously, and follow-up on issues in a timelyu00a0


5. Collect and prepare background documents for various tasks.

6. Follow the university rules and regulations.

7. First line of contact to the internal and external customers.

8. Greets visitors, answers phones, take messages, routes calls and follow-up, responds tou00a0

inquiries and/or refer as appropriate.

9. Respond to a variety of inquires via the telephone or in person over the counter to internal andu00a0

external customers.

10. Provide accurate, valid and complete information to the customers.

11. Undertake other duties as required by the Senior Manager

About AU: The Australian University (AU) was established in 2004 under the name of u201cAustralian College of Kuwaitu201d as one of the first private universities operated in the State of Kuwait. AU offers world-class higher education on home ground through international learning partnerships. Offering diploma and bachelor academic programs in different disciplines such as Engineering, Business, Aviation, and Maritime studies.

The principle of AU is demonstrated through its Vision and Mission and is best seized by its intent u201cTo be among Kuwaitu2019s leading higher education institutions recognized for its leadership, academic excellence, student-centered approach, and innovative researchu201d. Such objective is underpinned by AU five Core Values of PRIDE: Progressive; Resilience & Adaptability; Integrity; Dedication; and Excellence.

AU is a student-centered University that enables students to achieve their academic pursuits, in addition to lead full and rich lives. AU implements experiential models as the Project Based Learning (PBL) and Conceive, Design, Implement and Operate (CDIO) as they are proven modern methods of learning to help students learn how to intelligently make good decisions, adapt, innovate, and develop workplace skills. Also, internships within local places of employment, and even internationally, provides the opportunity for students to gain first-hand experience in their desired careers.

At AU, we believe that our diversity, excellent learning and research, and commitment to collaborations allow to create positive change and build a more innovative and sustainable realm. The various pages in this website provide a summary of our study programs and University life. For further information reach us on the contact details available and we welcome the opportunity to arrange a campus tour for interested students and their families.


Selection Criteria, Qualifications, Experience and Attributes:

u2022 Bachelor degree in relevant field.

u2022 Minimum 1 year experience in relevant field.

u2022 Fluent written and spoken English Language proficiency.

u2022 Arabic language proficie.

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