
bayt.com
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (French Speaker). As a Customer Service Representative, you will be responsible for providing exceptional customer service to our French-speaking customers in Doha, Qatar. The ideal candidate should have excellent communication skills, be fluent in French and English, and have a strong ability to problem solve and multitask.
Responsibilities:
- Respond to customer inquiries and provide information about our products and services in a professional and timely manner.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- Maintain accurate customer records and update information as necessary.
- Collaborate with other teams within the company to ensure the best possible customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Identify and escalate priority issues to the appropriate department.
- Meet and exceed customer service goals and targets.
Preferred Candidate:
- Fluent in French and English, both written and spoken.
- Prior experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Ability to remain calm and professional in stressful situations.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and customer service software.
Skills
- Fluent in French and English
- Excellent communication skills
- Problem-solving abilities
- Multitasking skills
- Attention to detail
- Strong organizational skills
- Ability to remain calm under pressure
- Proficient in Microsoft Office Suite
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