Company Name : Amazon Middle East

Customer Service Associate – German Speaker

Job Description

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment• Ability to empathize with and prioritize customer needs• Demonstrates interpersonal skills with a diverse customer base• Demonstrates conflict resolution, negotiation, and de-escalation skills• Demonstrates ownership to resolve challenging customer issues, escalating when necessary• Ability to determine customer needs and provide appropriate solutions• Maintain regular and reliable attendance, including the daily schedule as assigned• Flexible with the working schedule; may be expected to work weekends, holidays and events• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem-Solving Skills:

• Effective problem-solving skills including decision-making, time management and immediate prioritization of tasks as assigned• Ability to approach problems logically and rationally• Action oriented and self-disciplined• Organized and detail-oriented• Ability to quickly and effectively prioritize work time in various departments to meet business need• Ability to maintain composure in highly escalated situations• Qualified candidates will be comfortable in a multitasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

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