bayt.com
Job Description
- Understand the demand of consumers to provide timely service and solutions.
- Cater to client queries by providing accurate data using appropriate communication channels.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Skills
- Proven customer support experience.
- Familiarity with CRM systems and practices.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Proficient in operating the latest versions of appropriate CRM software and Office Suite.
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