Customer Director

Req ID:338422 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

 

 

We are looking for a Customer Director based in Dubai, UAE. The Customer Director is part of the country management team and will report directly to the Country Managing Director.

 

What are my responsibilities?

As Customer Director, you will be managing a customer or a portfolio of customers and be the single point of contact outside daily project matters.  You will be responsible for growing business opportunities as per Alstom strategy; monitoring project execution and profitability while ensuring customer satisfaction and loyalty.

 

Your responsibilities include:

• Act as the main point of contact for customer, and the prevalent authority on all customer issues
• Champion a customer-centric culture across the company
• Secure and regularly measure customer satisfaction
• Grow business by selling existing/new products to existing customers to maximize revenue and profits
• Contribute to negotiations during tender phase
• Contribute to the success of the project execution, in partnership with Project Managers
• Apply ALSTOM rules on ethics and compliances in all selling & customer management activities

 

What do I need to qualify for this job?

• You know how to develop and maintain relationships and have good communications skills (active listening, empathy, adaptive communication, persuasion ability)
• You work in a collaborative and creative approach to problem solving and demonstrate the ability to work in an international and multidisciplinary team.
• Your experience and knowledge give you the ability to make decision and influence others (long-term vs. short-term, market segment vs. single project business context)

 

 

Minimum qualifications

• Graduate Degree in Engineering or Business field
• Minimum of 10 years’ Experience in a leadership role in a similar context
• Fluent in English. French and Arabic are a plus

Preferred qualifications

• Good knowledge and connections with Transport clients / customers in the Country/Cluster/Region
• Excellent problem solving, critical thinking and decision making
• Proactive and efficient responses to pressing issues and challenges
• Business Acumen

 

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

 

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.