bayt.com
Job Description
We are currently seeking a Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service while handling a high volume of incoming and outgoing calls. You will assist customers with inquiries, resolve issues, and provide accurate information about our products and services. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.
Responsibilities
- Answering a high volume of incoming calls and assisting customers with inquiries and concerns
- Making outbound calls to follow up on customer inquiries, resolve issues, and provide additional information
- Providing accurate information about our products, services, and company policies to customers
- Documenting all customer interactions and updating customer records in our database
- Collaborating with team members to ensure prompt and effective resolution of customer issues
- Identifying opportunities to upsell products and services to customers during conversations
- Handling customer complaints in a professional and empathetic manner, aiming to achieve customer satisfaction
Skills
Requirements
- High school diploma or equivalent
- Previous experience in a customer service or call center role
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Proficiency in using call center software and technology
- Ability to handle a high volume of calls while maintaining attention to detail and accuracy
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Ability to work well under pressure and in a fast-paced environment
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