Clubs Operation Manager

  • Operations/Management
  • Egypt

Job Description :

Job Duties:Club Operations Management:Formulate, implement, and regularly review operational policies, procedures, and guidelines to uphold the smooth functioning of all sporting clubs.Regularly evaluate club operations, pinpoint areas for improvement, and institute corrective measures promptly and effectively.Supervise the facility’s upkeep and cleanliness, meeting and surpassing safety and quality benchmarks.Manage club staff holistically, including recruitment, onboarding, scheduling, performance evaluations, and professional development opportunities.Maintain meticulous records of membership, attendance, and financial transactions, ensuring transparency and accountability.Customer Service and Member Relations:Uphold a high standard of customer service for club members and guests, promoting a positive and enjoyable club environment.Address member inquiries, suggestions, and grievances promptly and professionally, nurturing an open dialogue with the club community.Craft and execute strategies to heighten member satisfaction and engagement, promoting a vibrant, active club culture.Organize club events, activities, and programs that cater to the interests and needs of our diverse member base.Draft and manage the clubs’ annual budgets, monitor expenses, and discern opportunities for cost reduction.Oversee the collection and management of membership fees, dues, and other revenue streams, maintaining fiscal responsibility.Compile detailed financial reports for management and stakeholders, providing clear insight into club operations and financial health.Health and Safety:Ensure full compliance with health, safety, and sanitation regulations within all clubs.Implement and enforce emergency procedures and protocols, creating a secure and safe environment for all club users.Regularly conduct inspections and risk assessments to maintain an environment that is not only safe but promotes the wellbeing of all members and staff.Marketing and Promotion: Collaborate with the marketing team to design compelling promotional materials and campaigns, showcasing the clubs’ unique offerings.Engage in community outreach activities to enhance club visibility and foster relationships within the wider community.Provide any information regarding club operation to marketing team to assist in various projects.

Job Requirements :

Education & Experience Requirements:Bachelor’s degree in business management, hospitality, sports management, or a related field (preferred)5+ Years of experience in club management, preferably in a supervisory or managerial role.Strong leadership, problem solving, and interpersonal skills.Excellent organizational and time management abilities.Solid understanding of financial management and budgeting.Knowledge of health, safety, and sanitation regulations.Exceptional customer service and communication skills.Proficiency in using club management software and computer applications.Proficiency in using Excel, power point is preferable Attention to details in addition to Multitasking and prioritization skills .

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