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Company Name : Zain - Kuwait

Call Center Inbound Agent (Baghdad)

bayt.com

Job Description

Description Zain Iraq is actively recruiting to hire a person responsible for handling day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner and ensuring a high level of customer satisfaction. In addition, the role involves direct interaction with current and potential customers with regard to inquiries or seeking information on products/services.

  • Understand Customer Care strategy and plans and participate in the achievement of objectives and targets
  • Implement Customer Care Department’s policies and procedures
  • Receive and respond to customers and provide information on products/services and handle inbound calls to ensure information is provided on Zain new products/services/promotions
  • Escalate cases as needed to ensure questions are addressed in a timely and efficient manner
  • Upsell/cross-sell products/services to increase sales and generate revenues
  • Handle calls/mail channel lists to obtain customer feedback
  • Maintain professional and courteous communication/quality of service with customers at all times to maintain customer satisfaction
  • Support new services/products development to ensure fulfillment of requirements impacting the quality of products/services
  • Implement tasks as per the established plan, policies, and procedures to ensure consistency in handling business cases and achieving targets

What Do You Need to Qualify Education

  • Bachelor’s degree.

Competencies

Behavioral

  • Serving our Customers
  • Achievement Driven
  • Information Seeking

Technical

  • Verbal Communication
  • Written Communication
  • Managing Information
  • Technology Application

New Needed Requirements

  • English Language
  • Time Flexible.
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Creative shipping and logistics solution in Egypt
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