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Call Center Agent – Fluent English Speaker -” Serving Middle East & GCC Countries “

wuzzuf.com

Job Description :

Answer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryComplete call logs and reportsOther duties as assigned

Job Requirements :

Fluent English1:2 years experience in a reputable call centerBachelor’s degree or equivalentExcellent customer handling capabilitiesAge: less than 30

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Creative shipping and logistics solution in Egypt
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