bayt.com
Job Description
· Perform service advice on the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)
· Organize test drives to ensure correct diagnosis by a Service technician and workshop master technician
· Create complete and detailed orders with vehicle data, diagnosis, estimated (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)
· Check parts availability prior to start of repairs
· Offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
· Sell services not yet performed (telephone offers)
· Ensure customer mobility
· Obtain customer approval for extensions to orders and provide this information to the workshop team leader
· Check and approve the complete and correct invoicing for services
· Observe and adhere to the applicable Terms and Conditions of Repairs
· Arrange final approval with test drive and check of invoice
· Explain the invoice to the customers
· Hand over the Vehicle to the customer
· Record vehicle data for the customer file
· Follow up with customer after Delivered their car.
Skills
- Communication Skills: Effective communication is crucial for liaising with customers, explaining complex technical details in an understandable manner, and coordinating with the service department to prioritize and schedule repairs.
- Sales and Upselling Abilities: Demonstrated proficiency in sales and upselling abilities can significantly boost revenue in the aftersales department.
- Revenue Generation Skills: Skills in revenue generation through effective upselling and cross-selling are valuable for this role.
- Proactive Issue Resolution: Proactively addressing issues and finding solutions is a critical aspect of this role, ensuring a positive customer experience.
- Communication Proficiency: Proficiency in communication is key to ensuring that customers are well-informed about their vehicle’s needs and service progress.