Etisalat Egypt -
Company: Etisalat Egypt –
WebSite: Maadi, Cairo, Egypt
Job Description:
We are seeking a WFM Specialist to ensure optimal staffing and scheduling that supports our call center operations, enhances productivity, and meets service level objectives.
Responsibilities:
- Develop forecasts and schedules based on historical data and real-time inputs
- Monitor intraday performance and recommend adjustments as needed
- Collaborate with operations to ensure staffing alignment with call volumes
- Generate WFM reports and dashboards for leadership
- Identify trends and recommend process improvements
Skills: