Posted 4 months ago
خلّي التغيير يبدأ بخطوة بسيطة
Workforce Management (WFM) Senior Specialist
Position Details
Location
Maadi, Cairo, Egypt Egypt
Posted Date
July 14, 2025
Employment Type
Analyst/Research
متوسط الراتب
خطأ: تعذر الحصول على معلومات الراتب من Gemini API
Job Description
Etisalat Egypt -
Company: Etisalat Egypt –
WebSite: Maadi, Cairo, Egypt
Job Description:
Job Description:
We are seeking a WFM Senior Specialist to ensure optimal staffing and scheduling that supports our call center operations, enhances productivity, and meets service level objectives.
Responsibilities:
- Develop forecasts and schedules based on historical data and real-time inputs
- Monitor intraday performance and recommend adjustments as needed
- Collaborate with operations to ensure staffing alignment with call volumes
- Generate WFM reports and dashboards for leadership
- Identify trends and recommend process improvements
Skills:
Requirements:
- Bachelor’s degree in Business, Statistics, or a related field
- 2+ years of experience in WFM within a call center or BPO environment
- Proficient in WFM tools (e.g., Genesys, Verint, NICE, etc.)
- Analytical thinker with attention to detail
- Excellent communication and coordination skills
Why Work With Us?
- Join a fast-growing, tech-driven company
- Work in a flexible and innovative environment
- Opportunities for growth in workforce operations
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً