Mantrac -
Company: Mantrac –
WebSite: Alexandria, Egypt
Job Description:The individual is responsible for the following:
* Collaborating with warranty administrators in Business Units (BUs) to facilitate the submission of warranty claims, and directly managing claim submission within smaller BUs.
* Liaising with suppliers to maintain optimal practices and resolve warranty-related issues.
* Maintaining and updating the warranty manual.
* Ensuring the widespread distribution and accessibility (e.g., via SharePoint) of current warranty procedures.
* Preparing and submitting monthly warranty performance reports encompassing financial and operational Key Performance Indicators (KPIs).
* Monitoring all aspects of the monthly warranty performance report to ensure adherence to best practices.
* Providing proactive monthly analysis reports for all warranty claims and settlements submitted to CAT for all BUs.
* Communicating annual standard (STD) warranty budgets to all Service Managers, including identifying models approaching washout in the upcoming year.
* Continuously seeking opportunities to improve and streamline warranty administration functions and reporting processes.
* Initiating warranty development requests, collaborating with the service development team, and performing pre-deployment testing.
* Proactively analyzing Work In Progress (WIP) and following up as necessary.
* Regularly monitoring warranty suspense accounts to ensure adherence to established posting and washout treatment guidelines.
* Extracting financial manual entries and verifying that cross-references align with automatic posting allocations.
* Collaborating with warranty teams within BUs to provide guidance and understanding regarding standard and non-standard warranty treatments.
* Working with group and BU finance teams to address inquiries and provide necessary analysis for reviewing warranty suspense account balances.
* Demonstrating the required proficiency level as specified by the department and adhering to safety and group standards of conduct in all operations.
Skills: