UAE Power Distribution Service Engineer – Customer Facing

Company: Eaton –

WebSite: Dubai, United Arab Emirates

Job Description:**Subject: Career Opportunity: Lifecycle Services Sales Engineer – Power Distribution – Dubai**

Eaton invites qualified candidates to apply for the position of Lifecycle Services Sales Engineer for Power Distribution, based in Dubai. This role offers a unique opportunity to contribute to Eaton’s continued growth and success in the Middle East, a region where the company has maintained a strong presence for 40 years. In July 2024, Eaton announced the development of a new, sustainable campus in Dubai, consolidating commercial, manufacturing, and support functions to facilitate future expansion.

**About Eaton:**

Eaton is a power management company dedicated to providing energy-efficient solutions that enable customers to manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. With a global workforce of approximately 96,000 employees and serving customers in over 175 countries, Eaton is committed to enhancing the quality of life and the environment through innovative power management technologies and services.

**Position Overview:**

The Lifecycle Services Sales Engineer will be responsible for the sales and support of lifecycle services for Eaton Power, Motion Control, and Connectivity (PMCC) products and solutions within a designated customer base. This individual will collaborate closely with authorized service providers, customers, end users, and area sales managers to provide comprehensive sales and technical assistance.

**Key Responsibilities:**

* Drive business development, enhance forecast accuracy, and achieve strategic objectives by guiding key customers through the entire business cycle.
* Manage, cultivate, and execute a pipeline of new and existing accounts and opportunities.
* Expand the Power Distribution portfolio within the assigned cluster/country region.
* Collaborate with multiple departments to achieve measurable results that benefit the Power Distribution service business.
* Identify new service business opportunities and lead the promotion of Power Distribution service offerings.
* Develop and maintain comprehensive market intelligence, particularly within the UAE market, possessing expertise in Switchgear Service business, customer buying behaviors and criteria, and competitive differentiation strategies.
* Implement a proactive sales approach through mapping the installed base of Eaton legacy systems.
* Assess opportunities, conduct risk analyses, and coordinate product/solution development and offerings across relevant functions.
* Create a robust sales pipeline and maintain accurate client visit records, conducting a minimum of 5 visits per week to ensure effective market coverage.
* Analyze CRM data for the assigned cluster/country, focusing on pipeline quality, forecast accuracy, hit rate, and order development in relation to profit planning.
* Support the implementation of service contracts and agreements with key account customers within the respective cluster/country, ensuring prompt response to customer inquiries.
* Develop, execute, and oversee a business strategy that prioritizes growth and positive customer satisfaction ratings.
* Attend industry events and remain current on market trends, advancements, and best practices to maintain a competitive edge.

**Qualifications:**

* Bachelor’s degree or equivalent, preferably in Electrical Engineering.
* Minimum of 5 years of experience in sales and business development for power distribution products and solutions.
* Demonstrated problem-solving skills and resilience with a strong desire for professional growth.
* Experience in negotiating and managing customer relationships.
* Working knowledge of the relevant cluster/country market, trends, and competitors.
* Excellent communication skills, fluency in English is required, additional EMEA languages are advantageous.
* Entrepreneurial mindset with the ability to influence stakeholders.
* Proactive change agent willing to assume appropriate levels of risk.
* Strong sense of urgency and unwavering customer focus.

**Eaton Offers:**

* Competitive compensation and benefits package.
* Challenging projects within a dynamic and collaborative team environment.
* Commitment to internal promotion and employee growth through ongoing learning and development opportunities via Eaton University.
* Opportunities to contribute to a company dedicated to improving people’s lives and the environment through power management technologies.
* Emphasis on employee health, safety, and well-being through comprehensive wellness programs.

**Dubai:**

Dubai offers a vibrant, cosmopolitan environment characterized by modern architecture, a luxurious lifestyle, and a rich cultural heritage. This dynamic city provides an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community.

**Equal Opportunity Employer:**

Eaton is committed to ensuring equal employment opportunities for all applicants and employees. Recruitment processes utilize balanced selection criteria and avoid unlawful discrimination based on age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected by law.

Interested candidates are invited to apply and join Eaton’s Dubai team, contributing to the future of sustainable manufacturing and power management.

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